If your users are confused, your revenue already knows about it
A beautiful interface means nothing if your users can't find what they need. Poor UX doesn't announce itself with a pop-up. It shows up quietly in your bounce rate, your abandoned carts, and your support tickets. The brands that grow online are the ones that obsess over the experience, not just the aesthetics
We're trusted by brands from around the world.
Trusted by brands from around the world.
We uncover what's really holding your digital experience back
UX audit
We review your entire digital experience through the eyes of your users, not your stakeholders. Navigation, information architecture, content hierarchy, accessibility, and task completion. All assessed against best practice and real behavioural data.
UI review
Design consistency, visual hierarchy, interaction patterns, responsive behaviour. We assess your interface against modern standards and your competitors, then deliver specific, actionable recommendations.
User research
Assumptions are expensive. We run user testing, interviews, and behavioural analysis to understand what your audience actually needs. The insights often surprise even the most experienced internal teams.
What you get from working with us
A prioritised roadmap
Not a 200-page report. A clear action plan ranked by commercial impact and effort, so your team knows exactly what to fix first and why.
Evidence-based decisions
Every recommendation is backed by data, user behaviour, and industry best practice. No guesswork, no gut feelings, no opinions dressed up as strategy.
Faster time to improvement
A structured roadmap means your team can start making changes immediately. No months of analysis paralysis. Clear priorities, clear outcomes.
Reduced development waste
Stop building features nobody uses. Our research identifies what your users actually need, so your development budget goes towards changes that move the needle.
Competitive advantage
We benchmark your experience against your competitors. You'll know exactly where you're falling behind and where you have the opportunity to pull ahead.
Commercial clarity
We quantify the revenue impact of UX problems so you can build a business case for change. Not just "this needs fixing" but "this is costing you X per month."
Expert eyes, honest answers
We're not here to validate decisions that have already been made. We're here to give you the truth about how your digital experience is performing, backed by evidence rather than opinion. That honesty is what makes the difference between a report that sits in a drawer and one that actually drives change.
We’ve trusted Bing Digital for years, their guidance consistently drives revenue growth, improves key metrics and keeps both us and our customers happy.
“Bing Digital captured our vision perfectly, delivering a stunning website that exceeded expectations and KPIs with unmatched expertise and professionalism.”
"In Bing, we found a team that delivers very high standards, with results exceeding expectations which customer feedback continually validated their approach"
"Bing Digital integrated seamlessly with our team, providing valuable support and delivering a user experience direction that has proven highly successful."
"It’s rare to find a team that truly understands and delivers to this level, we’re delighted with the results and so are our customers."
"Bing Digital understood our needs from day one, delivering a data-driven strategy that increased traffic, boosted sales and helped us stand out."
“Bing Digital’s CRO work transformed our e-commerce store, improving user experience, increasing conversions and driving revenue growth.”
“Bing Digital solved complex issues our previous agency couldn’t, transforming our online experience and improving conversions and customer satisfaction.”
"Icewear chose Bing Digital for their ecommerce expertise, whose flexible, personal approach supports our global omnichannel growth across stores and online."
“We have trusted in the Bing team for around 10 years now, resulting in a decade of growth.”
Consultation that drives real change
Frequently Asked Questions
No. While many of our partners operate in eCommerce, our UI/UX consultation applies to any digital product: marketing sites, web applications, booking platforms, SaaS products, and more. If users interact with it, we can improve it.
Absolutely. Many of our partners ask us to lead the implementation after the consultation. We can handle the design and development work directly, or support your internal team through the process.
Yes. We don't deliver 200-page documents full of theory. You'll receive a clear, commercially prioritised action plan with specific recommendations ranked by impact and effort. Every item is practical and ready to be briefed to a development team.
It depends on the scope of your digital presence, but most consultations run between two and four weeks. That includes the research phase, analysis, and delivery of your prioritised roadmap.
A: Not at all. Many of our partners come to us with a feeling that something isn't working rather than a defined list of issues. That's exactly what the consultation is designed to uncover. We'll find the problems, quantify the impact, and tell you where to focus.
A UI review focuses on the visual layer: design consistency, typography, colour usage, layout, and interaction patterns. A UX audit goes deeper into how users navigate your site, complete tasks, and experience the journey from landing to conversion. We typically recommend both, as they complement each other.
Get in touch with the team, we’re waiting to hear from you.
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Why choose Bing Digital as your next Magento agency?
With over 30 years of experience, we’re an award-winning digital agency specialising in Magento development. As a certified team, we push the boundaries of what’s possible, delivering innovative solutions that blend technical excellence with exceptional user experiences.
Our long-term partnerships, averaging over nine years, are a testament to our commitment to client success. Whether you need custom backend systems, full bespoke designs, or plugin development, we offer unparalleled expertise and personalised support to ensure your Magento project thrives.
