Your digital team, without the overheads of building one
Hiring a full in-house digital team costs upwards of £500,000 a year. And even then, you're limited to the skills you can afford and the experience you can recruit. Our support model gives you access to designers, developers, strategists, and marketers who already know your brand, your systems, and your goals. One team, fully integrated, available when you need us. Whether that's every day or once a quarter.
We're trusted by brands from around the world.
Trusted by brands from around the world.
Four ways to work with us, one consistent team behind all of them
Retainer packages
A fixed monthly allocation of hours across any discipline: development, design, strategy, marketing, or support. Your priorities change month to month, and your retainer flexes with them. No wasted hours. No rigid scopes. Just a team that's ready when you are.
Dedicated accounts
For brands that need consistent, embedded support. You get a named team who know your brand inside out: your codebase, your design system, your commercial goals, and your internal workflows. They operate as part of your team, not an external one you need to manage.
Ad hoc support
Not every brand needs a monthly commitment. Our ad hoc support gives you access to senior expertise when you need it, without a retainer. A bug that needs fixing, a feature that needs building, a campaign that needs launching. Call us, we'll get it done.
What you get from working with us
One team for everything
Development, design, SEO, PPC, content, CRO, strategy. You don't need to manage multiple agencies or brief multiple teams. One relationship, one point of contact, and a team that sees the full picture.
People who know your brand
Our average partnership lasts over eight years. That means the people working on your account understand your brand, your audience, your tech stack, and your commercial goals deeply. No ramp-up period. No wasted time re-explaining context.
Proactive, not reactive
We don't wait for things to break. Our team monitors performance, identifies opportunities, and brings recommendations to you. A good partner spots the pothole before you hit it.
Senior expertise as standard
Your work is handled by experienced specialists, not juniors learning on your budget. Every piece of work that leaves our team has been reviewed by someone who's been doing this for years.
Scalable when you need it
Peak trading coming up? Product launch on the horizon? Need to scale up for a major campaign? Your support flexes to match your business rhythm without renegotiating contracts or raising purchase orders.
Commercial accountability
We don't just do what we're told. We challenge briefs, question priorities, and push back when we think there's a better approach. Your support hours are invested where they'll have the most commercial impact, not where the loudest internal voice points.
We don't have clients. We have partners.
That's not a tagline. It's how we operate. The reason brands stay with us for eight, ten, twelve years isn't because we lock them into contracts. It's because we become genuinely indispensable. We know their systems better than their internal team. We understand their market better than their competitors. And we care about their results as if they were our own. That's what ongoing support looks like when it's done properly.
We’ve trusted Bing Digital for years, their guidance consistently drives revenue growth, improves key metrics and keeps both us and our customers happy.
“Bing Digital captured our vision perfectly, delivering a stunning website that exceeded expectations and KPIs with unmatched expertise and professionalism.”
"In Bing, we found a team that delivers very high standards, with results exceeding expectations which customer feedback continually validated their approach"
"Bing Digital integrated seamlessly with our team, providing valuable support and delivering a user experience direction that has proven highly successful."
"It’s rare to find a team that truly understands and delivers to this level, we’re delighted with the results and so are our customers."
"Bing Digital understood our needs from day one, delivering a data-driven strategy that increased traffic, boosted sales and helped us stand out."
“Bing Digital’s CRO work transformed our e-commerce store, improving user experience, increasing conversions and driving revenue growth.”
“Bing Digital solved complex issues our previous agency couldn’t, transforming our online experience and improving conversions and customer satisfaction.”
"Icewear chose Bing Digital for their ecommerce expertise, whose flexible, personal approach supports our global omnichannel growth across stores and online."
“We have trusted in the Bing team for around 10 years now, resulting in a decade of growth.”
How we work
Client Needs Discovery
Understanding your needs We start by learning your business, your team structure, your technology, and your priorities. We assess which support model is the right fit and build a plan around how you actually work.
Strategic Team Assignment
We assign a named team based on the skills and experience your brand needs. They familiarise themselves with your systems and processes so they can operate as a seamless extension of your team.
Ongoing Execution Support
Ongoing delivery Work is planned, prioritised, and delivered on a cadence that suits your business. Whether that's weekly sprints, monthly cycles, or responsive ad hoc support, we adapt to your rhythm.
Partnerships that have stood the test of time
Frequently Asked Questions
Absolutely. Many of our longest partnerships started as ad hoc engagements. Once a brand sees the quality of work and the value of having a team that understands their business, the move to a retainer is a natural progression.
For retainer and dedicated account partners, critical issues are addressed within hours, not days. We build responsiveness into the model because we understand that downtime, bugs, and missed opportunities don't wait for a scheduled sprint.
We accommodate overages when possible and flag them transparently. If your needs consistently exceed your allocation, we'll recommend adjusting the retainer to match your actual requirements. No hidden charges, no surprise invoices.
Yes. That's the point. One month you might need development. The next, design. The month after, marketing strategy. Your retainer flexes to match your priorities. We allocate the right specialist for each task.
Retainer packages run on a rolling monthly basis with a three-month initial commitment to allow time for onboarding and meaningful delivery. Dedicated accounts typically require a six-month minimum because the value comes from the depth of understanding our team builds over time. Ad hoc support has no minimum commitment.
A retainer gives you a fixed monthly allocation of hours that can be used across any discipline. Dedicated accounts go further: you get a named team embedded in your brand who work with you consistently and develop deep institutional knowledge over time. Retainers are flexible. Dedicated accounts are immersive.
Get in touch with the team, we’re waiting to hear from you.
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Why choose Bing Digital as your next Magento agency?
With over 30 years of experience, we’re an award-winning digital agency specialising in Magento development. As a certified team, we push the boundaries of what’s possible, delivering innovative solutions that blend technical excellence with exceptional user experiences.
Our long-term partnerships, averaging over nine years, are a testament to our commitment to client success. Whether you need custom backend systems, full bespoke designs, or plugin development, we offer unparalleled expertise and personalised support to ensure your Magento project thrives.
